What’s XPS Xpress Toronto policy on returning items?

You may return most new, unopened items within 15 days of delivery for a full refund. Items returned after 15 days you will receive store credit or equal exchange. We DO NOT accept returns on items after 60 days from the date of purchase. XPS will NOT accept returns on chemicals, polyurea, epoxy, pigments, and/or dyes.

Products can only be returned if they are unopened and in the original packaging. Any accessories that were included with the item must be returned with the product for a full refund. Items returned with obvious misuse, will not be credited. New products that have been modified or used can NOT be returned. A 15% restocking fee will apply on new equipment returns if approved by XPS. XPS DOES NOT accept returns on USED Equipment purchases.

Items must be returned in the same condition they were received. Returns that are NOT received in like condition will NOT be accepted or returned. The buyer is responsible for the return shipping cost. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE. If the return is a result of our error (you received an incorrect or defective item) XPS will pay the return shipping costs.

Credit for returns is normally processed within 3 business days from the date we receive the merchandise. Credit will be applied to the credit card or Paypal account is given online when the original order was placed.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

PLEASE MAKE SURE TO WRITE YOUR ORDER NUMBER AND RETURN NUMBER ON YOUR RETURN PACKAGES

XPS Training Refund Policy & Disclaimer

Please be advised that all training classes held at various locations are subject to change or cancellation. We reserve the right to cancel or reschedule classes at any time due to factors including, but not limited to, low-class attendance, instructor availability, venue issues, or unforeseen circumstances.

Travel and Accommodation: In case of a cancellation or rescheduling, we will make reasonable efforts to notify participants as soon as possible. However, we will NOT be responsible for any travel expenses incurred by participants, including but not limited to flights, rental cars, hotels, or other related costs. Participants are advised to make travel arrangements with this in mind.

Refund Policy: If a class is canceled or rescheduled and you cannot attend the new date, we will refund the class fee. We do not cover any additional costs or expenses incurred due to the change. Additionally, we offer refunds on a case-by-case basis for emergencies, such as serious accidents, medical emergencies, or other unforeseen circumstances. Please contact our team and we will review your refund request with understanding.

Force Majeure: We are not liable for any failure or delay in the performance of our obligations due to causes beyond our control, including but not limited to natural disasters, acts of terrorism, or other emergencies.

Liability Limitation: Our liability is limited to the class fee paid. We are not responsible for any indirect, incidental, or consequential damages resulting from class cancellations or rescheduling.

For any questions or concerns, please contact your sales representative directly or contact our main office at 888-777-8990.

By registering for our training classes, you acknowledge and accept these terms and conditions.

Thank you for your understanding.